#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE HOW TO#
#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE ANDROID#
#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE VERIFICATION#
#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE CODE#

#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE CODE#

If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. Allow camera access so the authenticator app can take a picture of the QR code. If this is the first time you're setting up the Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android).

#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE HOW TO#

In the full screen view, tap the option to scan a QR code to fully recover.įor more info about QR codes and how to get one, see Get started with the Authenticator app or Set up security info to use an authenticator app, based on whether your admin has turned on security info. In the Accounts screen of the Authenticator app, tap the account you want to recover to open the full screen view of the account.

#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE VERIFICATION#

To provide more verification for work or school accounts

Enter your password and then confirm your email address or phone number as additional verification. Tap the tile for the account you're recovering and then tap the option to sign in to recover. In the Accounts screen of the Authenticator app, tap the account you want to recover to open the full screen view of the account. To provide more verification for personal accounts For work or school accounts, you must scan a QR code given to you by your account provider. Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device.įor personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones. Your account credentials are recovered to the new device.Īfter you finish your recovery, you might notice that your personal Microsoft account verification codes in the Authenticator app are different between your old and new phones. Sign in to your recovery account using the personal Microsoft account you used during the backup process. On your mobile device, open the Authenticator app, and select Begin recovery.

This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Authenticator app. Recover your account credentials on your new device Your account credentials are backed up to your cloud account.

#GOOGLE AUTHENTICATOR LOST BACKUP CODES LOST PHONE ANDROID#

On your Android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials are backed up to your iCloud account. On your iOS device, select Settings, select Backup, and then turn on iCloud backup.

Back up your account credentialsīefore you can back up your credentials, you must have:Ī personal Microsoft account to act as your recovery account.įor iOS only, you must have an iCloud account for the actual storage location. Your IT admin doesn't get any information about any of these accounts. We also don't associate or share your accounts in any way or with any other product or service. We don't store any other information associated with your accounts, including emails or files. Important: Only your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that's required to prove your identity.

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